top of page

FAQ
Learn from our most frequently asked questions. If you do not find an answer to your question here, please contact our concierge to address your inquiry promptly.
-
Can I use the motor car off-road or for high-performance?No, our motor cars are for on-road use only and are not to be used in a situation other than daily driving.
-
Can I extend my reservation to continue using the motor car?Yes, if another client has not reserved it in the time following your initial reservation period. If another client has reserved the motor car, we may be able to offer an alternative for your extended stay.
-
What if there are no motor cars available for my journey dates?We understand the importance of scheduling in advance. Please contact our concierge to request placement on our cancelation roster to be notified if a motor car becomes available for journey dates. Please note that a motor car may not become available. We advise making other arrangements if you have not been contacted a week before your journey.
-
Must I return the motor car with a full fuel reserve?Yes, we deliver all motor cars with a full fuel reserve and they must be returned in kind. However, at the time of your reservation, you have the option to pre-pay for fuel. If you choose this option, we will replenish the fuel when the motor car is returned.
-
How many guests can be transported?Up to (5) guests, including the client, can be seated appropriately in our SUVs. We do not offer buses or extended limousines at this time. If you have a need to transfer more personnel we can include multiple SUVs in your reservation. Please contact our concierge for a tailored reservation option.
-
Can I make an unscheduled stop?Depending on your driver's scheduling, an unscheduled stop may be permitted but is not authorized. An unscheduled stop fee may be assessed for your reservation. We recommend including all en-route stops as part of your initial reservation to ensure proper time allocation and to avoid additional fees.
-
Do you provide airport transfers?Yes, whether you submit your reservation through our online portal or by contacting our concierge, we will collect the pertinent details to ensure our team can monitor your flight and be ready to meet you curbside. Our tailored experience options include meeting you at arrival, handling luggage, and escorting you to the vehicle. If you have a special request for your journey, please contact our concierge to make appropriate arrangements.
-
What is the furthest distance you service?We provide services within a 300-mile radius of Columbus, Georgia. Please note that pick-up or delivery travel is automatically included in your reservation cost.
bottom of page